Shipping & Return Policy

Shipping Info

Lead times

• Standard bulk orders: 2–4 weeks after order confirmation.
• Custom OEM/ODM projects: 6–10 weeks, depending on tooling complexity and approval cycles.
• Samples: 5–7 working days for standard products; 2–3 weeks for custom configurations.

Packaging

Export-grade with foam inserts and reinforced cartons; track extrusion lengths are packed in protective frames. Custom packaging, blister boxes, branded gift boxes, and palletization for sea freight are available on request.

Incoterms & freight

We regularly quote EXW, FOB (Guangzhou/Shenzhen/Ningbo), CIF, DDP, and DAP. Sea, air, and express (DHL/FedEx/UPS) shipping are all available. Your shipment details — including tracking numbers — are provided immediately after dispatch.

Freight support

For project cargo we assist with consolidation, customs documentation (commercial invoice, packing list, and certificates), and mark/branding on cartons.

Return Policy

Defective goods

If you receive a defective fixture, contact us within 30 days of receipt with the order number, model, and photos/videos of the issue. We respond within 24 hours with a diagnosis and replacement plan — replacements or replacement parts ship free for confirmed quality defects, with remote technical guidance for field issues.

RMA process

• Report the issue (order no., model, description, photos/video).
• Our engineering team confirms the defect and issues an RMA number.
• Replacement units ship in the next production run, or replacement parts are sent by express courier.
• For batch-level quality events (rare — fewer than three in our history), we absorb all costs including on-site repair.

Functioning goods

Unsold stock returns are accepted within 30 days if unopened and in original packaging, subject to written agreement and return freight paid by the buyer.

Warranty

Every export product carries a 5-year full warranty (no pro-rating). See FAQ — Warranty & Quality for details on coverage.